Made-to-order timing
Many Protocol Case orders are made after purchase, especially custom color combinations. Add your current processing estimate in this section so customers know what to expect.
Shipping & Returns
Clear order expectations
Use this page to explain processing times, shipping, returns, custom order rules, and what customers should do if an order arrives damaged.
Shipping updates
Customers should receive tracking when the order ships. Delivery speed depends on the selected shipping method and destination.
Return policy
Add your exact return window here. For custom colors, custom logos, and bulk orders, clearly state whether they are final sale or handled case by case.
Damaged order help
If something arrives damaged, customers should contact you with their order number and photos of the packaging/product so you can review it quickly.
No medical products included
Orders include storage products only. Vials, medication, peptides, or medical products are not included.
Custom orders may need extra time
Custom logo, private-label, or large-volume orders should be confirmed before production.
Need help with an order?
Have your order number ready and send us a message so we can look into it.